Legal

Refunds & Cancellation Policy

Last updated: 25/07/2026

This policy explains when refunds apply to a wisepup course purchase. It forms part of our Terms & Conditions.

1. One-time course purchases

Our paid Services are sold as a one-time purchase of a fixed-term course (for example, the 3-month ucharo course) — not a recurring subscription. You are charged once at checkout, there is no auto-renewal and no recurring billing, and so there is nothing to cancel to stop future charges. When your payment is confirmed, you get access to the course for its stated duration.

2. Refunds & cooling-off

Because a course is a digital product to which you get access immediately, purchases are generally non-refundable once access has been granted, except where required by law or as described below. We may, at our discretion, offer a refund or credit if:

• you were charged in error, or charged more than once for the same course;
• a technical fault on our side prevented you from accessing the course for a significant period and we could not resolve it; or
• you request it within 3 days of purchase and have made only minimal use of the course.

3. How refunds are issued

Approved refunds are made through our payment provider, Stripe, to your original payment method. Once approved, refunds are typically processed within 5–15 business days, though the time for the funds to appear depends on your bank or card issuer.

4. How to request a refund

Email support@wisepup.app from the address on your account, with your name, the payment date and the reason for your request. We aim to respond within a few business days.